Frequently Asked Questions
Everything you need to know about our premium home hardware and solutions.
What is the standard delivery timeframe for my order?
Most orders are processed within 1-2 business days. Delivery typically takes 3-7 business days depending on your location, though larger architectural hardware items may require specialized freight.
Do HAFELE products come with a warranty?
Yes, all HAFELE products come with a standard manufacturer's warranty. Specific durations vary by product category, such as our lifetime guarantee on many drawer runner systems and hinges.
What is your return policy for change-of-mind purchases?
We accept returns within 30 days of purchase, provided the items are in their original, unopened packaging and in resalable condition. Please note that custom-cut products are excluded.
How can I track my shipment?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to our courier's tracking portal.
Are your products suitable for DIY installation?
While many of our products include DIY instructions, we recommend professional installation for complex integrated appliances, electronic locking systems, and major kitchen cabinetry components.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and interest-free installments through Afterpay.